RESOLVED

1.    That the Cabinet note the contents of the local improvement plan prepared by Veolia, the Council’s street cleansing service provider.

2.    That the Cabinet requests the improvement plan, focused on improved street cleansing outputs, be supported by the Council’s client monitoring team through enhanced officer monitoring of Veolia’s service deliverables.

3.    That officers work collaboratively with Veolia to identify areas of improved service delivery as outlined in the improvement plan in the future initiatives section.

4.    That officers regularly review the progress and delivery of the local improvement plan until completion.

The Director of Environment and Regeneration presented the report, which had been brought forward by Veolia following issues raised at the meeting of the Sustainable Communities Scrutiny Panel meeting in August; and subsequent joint site inspections with the Directors of Veolia and the Cabinet Member.  It had been acknowledged by Veolia that they were not meeting some service standards, particularly in the east of the borough and therefore they agreed to bring forward an improvement plan.  The current contract with Veolia was based on an output specification, which therefore meant that Veolia was responsible for inputs, allocation of resources and processes to achieve  those outputs.  The Council would continue to work closely with Veolia and monitor performance against their improvement plan, and there would be an expectation that Veolia would make necessary adjustments to the improvement plan in the event that any of the services standards were still not being met.

The Chair welcomed the report and it was

RESOLVED

1.    That the Cabinet note the contents of the local improvement plan prepared by Veolia, the Council’s street cleansing service provider.

2.    That the Cabinet requests the improvement plan, focused on improved street cleansing outputs, be supported by the Council’s client monitoring team through enhanced Officer monitoring of Veolia’s service deliverables.

3.    That officers work collaboratively with Veolia to identify areas of improved service delivery as outlined in the improvement plan in the future initiatives section.

4.    That officers regularly review the progress and delivery of the local improvement plan until completion.