9 Annual Complaints Report PDF 110 KB
Additional documents:
Minutes:
The Assistant Director of Corporate Governance presented the report.
In response to member questions the Assistant Director of Corporate Governance clarified the process for members receiving complaints and gave an overview of the way complaints are logged and recorded.
The Assistant Director of Corporate Governance confirmed that the statistics included those issues reported online through the website.
RESOLVED:
That the Committee noted the contents of the report.