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Decision details
Contact Centre
Decision Maker: Chief Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
Officers are retendering a contact centre
solution to facilitate and manage officers contacts with the
councils users over channels including telephone and web chat. This
decision will be to approve the award of a new contract to the
selected supplier. Anticipated value £750-£1m over a
maximum 7 year contract
Publication date: 12/07/2023
Date of decision: 12/07/2023
Effective from: 18/07/2023
Accompanying Documents:
- Contact Centre