RESOLVED:

That Cabinet

1).    approves the award of a contract to Organisation A for the provision of:

a.           technology and associated services for the Customer Contact Programme, incorporating:

                                i.            a refreshed website and content management system that facilitates an increase in online self-service transactions;

                               ii.            a customer account facility that facilitates easier online, face to face and telephone interaction between customers and the Council;

                              iii.            an upgraded contact management solution, including appropriate integration with existing line-of-business systems, to allow more customers to complete their transaction in a single visit and reduce avoidable contact.

b.           a replacement electronic document management system and associated services.

The contract will commence on the 2 April 2015 and be for a period of three years with the option to extend (exercisable at the Council’s sole discretion) by three further increments of 12 months each. The maximum possible contract period would be no more than six years.  

2).    delegates authority to the Director of Corporate Services in consultation with the Cabinet Member for Finance to procure additional services offered within the contract.

3).    delegates authority to the Director of Corporate Services in consultation with the Cabinet Member for Finance to approve any final amendments to the Customer Contact contract as may be agreed during the Preferred Bidder stage.

4).    delegates authority to the Director of Corporate Services in consultation with the Cabinet Member for Finance to take the decision to extend the contract by three further increments of 12 months each as detailed in recommendation A.

5).    approves the procurement of scanners in accordance with the council’s Contract Standing Orders as part of the programme as set out in item 10.10.

6).    approves the procurement of system integrators (APIs) in accordance with the council’s Contract Standing Orders as part of the programme as set out in item 10.11.